A Study on the Effectiveness of Electronic Building Permit System (EBPS) in Tulsipur Submetropolitan City Using TAM Model
https://doi.org/10.46610/JOCCE.2026.v012i01.005
Keywords:
EBPS, KII, RII, TAM, TSMCAbstract
As society embraces digital transformation, building permit processes through electronic systems present a promising solution to streamline approvals. This study aims to assess the current status of the permit system and identify challenges in implementing an Electronic Building Permit System (EBPS). The research employs a mixed-method approach, beginning with surveys of municipal officers, engineers, and designers to evaluate the present state of the permit system. The Technology Acceptance Model (TAM) is used to analyse how users perceive the EBPS. Descriptive analysis is used to interpret these findings. To uncover specific challenges in EBPS, the study incorporates a questionnaire survey and Relative Importance Index (RII) analysis, drawing from primary data sources. Tulsipur Sub-Metropolitan City (TSMC) is advancing from Level 0 to Level 1 in automating its building permit process. Still, it faces significant hurdles, including inadequate training, a shortage of EBPS professionals, and resistance to change. To address these challenges, the study recommends raising awareness among proponents and in-house staff, implementing comprehensive training programs, gradually introducing EBPS with government support, and establishing legal frameworks and standardized tools. These measures and efforts to attract skilled professionals and explore funding options are crucial for successfully adopting an electronic-based building permit system.
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